Welcome to Magnum Private Hire. We are an established company with over 30 years’ experience in the taxi trade. We operate 24/7/365 with a fleet of 200 drivers and 20 operational staff in the call centre who are the nucleus of our business attending and responding to the needs of loyal customer base comprising of 20,000 jobs per week. We pride ourselves in offering a professional, reliable quality service.
‘Our Drivers and Fleet’
All our drivers are DBS checked and hold a qualification in Btec ‘Introduction to the role of taxi and private hire driver’ along with NVQ in Road Passenger Vehicle Driving (RPVD). All vehicles are inspected at least once a week to ensure they meet our minimum criteria towards providing our customers comfort and safe journey. Drivers are expected to keep the vehicles clean at all times. Our cab fleet includes an extensive choice of vehicles from saloon cars to MPV’s and minibuses up to 8 seats. Our trained staff will help you to determine which vehicle is best suited to your needs.
Our booking system is fully computerised and all cars tracked through GPS. Mobile phone App and IVR booking system is available for customers who do not wish to speak to our telephonists in the call centre, enabling them to control and manage their own bookings. Ring back and text back facility allows for an efficient and stress free service as it provides details of the vehicle and lets our customers know when their taxi has arrived. This service is particularly helpful during the night as it makes our customer feel safe and reassures them. Customers are also able to track their own taxi via the mobile phone App.
Along with investing in the newly upgraded GPC AutoCab computerised system we have also acquired the integrated Phantom Phone System which helps to manage and resource the call centre at busy times. Reports are generated from the new system which inform us of our customer preferences/trends hence we are able to adjust our service accordingly.
We charge single rate, day or night including Bank Holidays, The Festive Season and the New Year. We do not charge extra after mid night.
Our service offer ranges from regular casual pick-ups to school contracts, parcel deliveries, corporate account facilities and private Service Level Agreements (SLA’s).
We believe in inclusive service offer to all our customers and with this in mind have a number of wheelchair accessible vehicles fully fitted with ramps/lifts in the fleet. Please call in advance to check availability.